Online Shopping FAQs South Africa | KAVE Order Help
📦 KAVE Frequently Asked Questions (FAQs) – South Africa’s Trusted Online Store
🛍️ Ordering & Product Information
How do I place an order on KAVE’s online store?
Browse our curated collections, select your product and size, and click “Add to Cart.” Once you’re ready, proceed to checkout for a secure and simple payment experience.
Are KAVE products authentic and high-quality?
Yes — every item is handpicked for quality, originality, and value. We work with trusted suppliers to bring you trendy, premium pieces that reflect South African street style.
Do you restock sold-out items?
We restock selected best-sellers, but many of our products are limited drops. Don’t wait — if you love it, grab it. Sign up for restock alerts or follow @kave.za on Facebook and Instagram to stay ahead.
Can I request a product that’s not listed?
Yes! We welcome product suggestions — send us a DM on Instagram or reach out via our Contact page. Your feedback helps shape our future collections.
🚚 Shipping & Delivery in South Africa
How long does delivery take?
We offer nationwide delivery across all 9 provinces of South Africa. Orders take 24–48 hours to process, and delivery takes 3–6 working days, depending on your location.
Whether you're in:
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Gauteng (Johannesburg, Pretoria & surrounds)
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Western Cape (Cape Town, Stellenbosch, Paarl, etc.)
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KwaZulu-Natal (Durban, Pietermaritzburg, Richards Bay)
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Eastern Cape (Gqeberha/Port Elizabeth, East London, Mthatha)
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Free State (Bloemfontein, Welkom, Bethlehem)
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Limpopo (Polokwane, Tzaneen, Thohoyandou)
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Mpumalanga (Nelspruit/Mbombela, Middelburg, Secunda)
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North West (Rustenburg, Mahikeng, Klerksdorp)
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Northern Cape (Kimberley, Upington, Springbok)
— we've got you covered with reliable, trackable shipping.
How much is delivery?
We offer FREE delivery on orders over R1600. Orders under that value are charged a flat fee of R60 anywhere in South Africa.
Can I track my delivery?
Yes. As soon as your parcel leaves our warehouse, you’ll receive a tracking link via email or SMS to follow its journey to your door.
Do you ship internationally?
Not at the moment, but we’re working on it! For now, KAVE only ships within South Africa.
💳 Payments & Discounts
What payment methods do you accept?
We accept all major South African payment methods:
✔️ Visa & Mastercard
✔️ Instant EFT
✔️ More options like Payflex coming soon!
Your information is protected with SSL encryption — shop with confidence.
Do you offer discount codes?
Yes! Sign up to our newsletter or follow @kave.za to access exclusive promo codes, VIP drops, and flash sales.
How does your loyalty program work?
Earn points every time you shop with KAVE Rewards. Redeem them for discounts, early access to new drops, and more. Sign up on our Loyalty Program page.
🔁 Returns, Refunds & Exchanges
Can I return my order?
Yes. You have 7 days after receiving your order to request a return. Items must be in original condition and packaging. Start your request via our Returns Page.
How long do returns take?
We’ll respond to your return request within 72 hours. If approved, you’ll receive store credit or a refund, depending on your preference.
Do you allow exchanges?
We currently do not offer exchanges unless the mistake was on our side. You’re welcome to return the item and place a new order.
🧠 Trust & Support
Is it safe to shop on KAVE?
Yes — our store is secured with bank-level encryption. All payments are processed through trusted South African gateways. Your personal data is safe with us.
Why shop at KAVE over other fashion stores?
We’re not just a store — we’re a community. #KAVE is proudly South African, rooted in culture and driven by style. We offer exclusive pieces, limited drops, and authentic customer care.
How do I contact KAVE?
Reach us via the Contact page or DM us on Instagram or Facebook @kave.za. We respond within 48 hours on weekdays.
🎁 Extras & Experience
Do you offer digital gift cards?
Yes! Send someone a KAVE Gift Card — perfect for birthdays, celebrations, or spontaneous gifts. Find them in our store.
Can I shop from my phone?
Of course. Our website is mobile-friendly so you can shop wherever you are — fast, smooth, and secure.
💬 Still have questions?
We’re always here to help. Chat with us, send a message, or slide into our DMs @kave.za. Your satisfaction and feedback are what will shape KAVE into what it's meant to be for you as the consumer.